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Living Goods is a fast-growing social enterprise tackling one of the biggest challenges on the planet: distribution to the bottom of the economic pyramid. Please review our open positions and apply to the positions that match your qualifications.
Quality Assurance Officer
This role is responsible for quantifying the level of performance and compliance with expected standards set by Living Goods.
Review reported health data from Community Health Volunteers (CHVs) and identify outliers and follow up
Conduct phone surveys to Living Goods clients to verify data accuracy and assess customer satisfaction.
Review data from branch staff visits to Community Health Volunteers
Identify Community Health Volunteers who need more targeted support by the branch teams and advice the branch teams accordingly.
Submit regular audit and customer care reports to the Director of Health.
Review of Community Health Volunteer recruits/trainees and ensure that trainees meet the set criteria.
Organize and support annual recertification for all Community Health Volunteers.
Maintain a database for Community Health Volunteer certification and re-certification results.
Identify quality improvement needs of the CHV and Branch Teams and propose training topics.
Essential Qualifications, Experience & attributes
Degree/ diploma in health or health related field of study
At least 1 year work experience in quality assurance will be an added advantage
Proficiency in qualitative and quantitative analytic methods.
Entrepreneurial spirit and drive for results.
Exceptional self-starter with strong interpersonal, organizational
Excellent written and verbal communications skills, both in English and Kiswahili required.
You should be flexible and willing to travel and stay in the field regularly.