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Quality Assurance Officer

Primary Objective:

This role is responsible for quantifying the level of performance and compliance with expected standards set by Living Goods.

Key responsibilities                                                                       

  • Review reported health data from Community Health Volunteers (CHVs) and identify outliers and follow up
  • Conduct phone surveys to Living Goods clients to verify data accuracy and assess customer satisfaction.
  • Review data from branch staff visits to Community Health Volunteers
  • Identify Community Health Volunteers who need more targeted support by the branch teams and advice the branch teams accordingly.
  • Submit regular audit and customer care reports to the Director of Health.
  • Review of Community Health Volunteer recruits/trainees and ensure that trainees meet the set criteria.
  • Organize and support annual recertification for all Community Health Volunteers.
  • Maintain a database for Community Health Volunteer certification and re-certification results.
  • Identify quality improvement needs of the CHV and Branch Teams and propose training topics.


Essential Qualifications, Experience & attributes

  • Degree/ diploma in health or health related field of study
  • At least 1 year work experience in quality assurance will be an added advantage
  • Proficiency in qualitative and quantitative analytic methods.
  • Entrepreneurial spirit and drive for results.
  • Exceptional self-starter with strong interpersonal, organizational
  • Excellent written and verbal communications skills, both in English and Kiswahili required.
  • You should be flexible and willing to travel and stay in the field regularly.
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