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Regional Manager

Living Goods is scaling rapidly in Uganda. With growth comes the need to rigorously drive and improve the performance of our field operations and ensure continuous high impact interventions to the communities that we serve.

The Regional Field Manager will provide direct supervision and support to field based branch teams. You will have extensive experience in leading and driving the performance of large teams. Foremost, you will be a skilled coach, helping to solve complex field based problems in a timely fashion. You will have demonstrated experience at working closely with community health workers or similar community based structures. You are an expert communicator – able to bridge gaps between your team members across Uganda and the HQ in Kampala.

The Regional Field Manager will be field based, with the primary work location being a Living Goods branch or a District Health Office in the region the position supervises. You will spend approximately 75% of your time in the field and 25% of time at HQ in Kampala.

Key Duties and Responsibilities

Planning and Analysis

  • Support branch teams efficiently plan their monthly activities
  • Based on branch performance, support branch teams for effectively prioritize their time to concentrate efforts on most urgent areas of improvement
  • Monitor branch KPIs using dashboard and other tools. Support branch teams overcome challenges
  • Proactively monitor and resolve potential risks at branch e.g. lack of compliance against LG policy, low stock of items etc.

Performance Management

  • Provide leadership to the branch managers building a high efficient and effective team.
  • Provide supportive supervision to branch teams in your region both face to face and remotely
  • Provide coaching to Senior Branch Managers and Community Health Manager to improve individual and team performance. 
  • Support professional development of branch team members
  • As required support the new Branch Management (Community Health Managers/Supervisors) Trainees as they are undergoing training in your region
  • Visit the field with all branch team members and observe interactions between Community Health Workers, clients and branch teams. Provide feedback using performance management tools
  • Pro-actively work with branch teams to meet key KPIs through brainstorming problems, identifying areas for improvement, bringing new ideas for testing to the innovations committee

Compliance and Quality Improvement

  • Ensure branches are compliant with all LG policies and procedures
  • Support the management of credit, consignment and other finance processes
  • Support branch team members in inventory management including shrink remedial plans
  • Support branch teams in the development and implementation of quality improvement action plans

Communications and linkage with other departments

  • Champion changes and new policies and build understanding within the region
  • Cascade messages from HQ to field teams accurately and in a timely fashion
  • Represent the region at HQ meetings, ensuring that their voices are heard and their concerns are addressed
  • Liaise effectively between branch teams and relevant HQ based teams to ensure efficient operations

Qualifications, Skills and Experience

  • Clinical or public health degree. Masters degree preferred
  • Certificate in coaching preferred
  • Track record of developing field based teams including managing teams of 15+
  • Results oriented and strong track record of driving KPIs qualitative
  • Unimpeachable integrity
  • Ability to analyze and use data to inform decision-making
  • Social enterprise experience a plus
  • Fluency in English is required.  Ability to conduct business in Luganda and other local languages preferred.

Compensation

A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. 

What is Living Goods?

Living Goods supports networks of ‘Avon-like’ micro-entrepreneurs who go door-to-door teaching families how to improve their health and wealth while selling affordable, high-impact products like basic medicines, fortified foods, water filters, clean cook stoves, and solar lights. Living Goods seeks nothing less than a disruptive reinvention of distribution in emerging markets, through networks of franchised micro-entrepreneurs who leverage Living Goods’ brand, buying power and mobile marketing tools to deliver vital products at accessible prices to the people who need them most. By combining the best practices from the worlds of micro-enterprise, franchising and public health, Living Goods is creating a fully sustainable system to improve the health, and wealth, of underserved communities.

Living Goods has been featured in The New York Times, NBC News, The Economist, and The Huffington Post. Check out these articles and more on our press page.

For more information about Living Goods, please visit: www.livinggoods.org and follow us @Living_Goods

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